At Royal Buy, we are committed to delivering your orders safely and efficiently. We aim to provide a smooth shopping experience for customers throughout the United Arab Emirates (UAE).
1. Shipping Locations
Royal Buy currently offers shipping within the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain, and Al Ain, subject to delivery availability.
International shipping is not currently available unless otherwise stated on our website.
2. Order Processing Time
Orders are generally processed within 1–2 business days after confirmation.
Orders placed on public holidays or during periods of high demand may require additional processing time.
Please note that order processing time is separate from the delivery period.
3. Delivery Time
Estimated delivery times within the UAE are:
- Standard Delivery: 2–5 business days after dispatch.
- Remote Areas: Delivery may take additional time depending on the location.
Delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, or other circumstances beyond our control.
4. Shipping Fees
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any free-shipping promotions will be subject to the terms and conditions specified in the relevant offer.
5. Order Tracking
Once your order has been dispatched, tracking details will be shared with you when available.
You can use these details to follow your shipment or contact our customer support team for assistance.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping details, including their name, phone number, emirate, area, building name or number, and any other necessary delivery instructions.
Royal Buy cannot guarantee successful delivery if incorrect or incomplete information is provided. Please contact us as soon as possible if you need to correct your shipping details.
7. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, please contact our customer support team.
We will coordinate with the delivery provider to investigate the delay and assist you with the next steps.
8. Damaged Packages or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly and provide your order number, a description of the issue, and photographs where applicable.
We will review your request and arrange an appropriate resolution in accordance with our Returns and Refunds Policy and applicable UAE consumer protection laws.
9. Failed Delivery Attempts
Please ensure that someone is available to receive your order at the specified address and that your contact number is reachable.
If delivery cannot be completed, the courier may contact you to arrange another attempt. Additional delivery charges, if any, will be communicated before they are applied.
10. Contact Us
If you have any questions about our Shipping Policy or need assistance with an order, please contact us:
Store Name: Royal Buy
Email: royalbuyshop891@gmail.com
Website: https://royalbuy.shop/
Thank you for shopping with Royal Buy. We appreciate your trust and look forward to serving you.